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Frequently asked questions

  • For reservations of less than 300 euros, the full amount must be paid at the time of booking. For reservations over 300 euros, 50% must be paid directly at the time of booking, and the remaining 50% must be paid one week before the scheduled arrival date. Your reservation will be considered confirmed once full payment or 50% deposit is received. Failure to make the required payments by the specified deadlines may result in cancellation of the reservation.

  • You can cancel free of charge up to 7 days before arrival. Between 7 days and 72 hours before arrival we will charge 50% of the total amount. Within 72 hours of arrival or no-show, we will charge 100% of the outstanding balance. We do not require proof of cancellation, but strictly adhere to these conditions. We do not offer cancellation insurance, but you can purchase your own from an insurer of your choice.

  • Yes, you can indicate your preference in the comments box when making your reservation. While we cannot guarantee, we will do our best to accommodate your preferences.

  • Yes, you can indicate your preference in the comments box when making your reservation. While we cannot guarantee, we will do our best to accommodate your preferences.

  • You can purchase your bus ticket directly on the bus via contactless payments; no cash is accepted. A ticket costs 3 euros and is valid for one hour. The bus stop is within walking distance of the campground.

  • Yes, it is possible to check out later, depending on availability. This can be requested at check-in. For campers, there is an 8 euro surcharge and for accommodations a 30 euro surcharge, with a check-out time until 6 p.m.

  • Yes, dogs are allowed at an additional cost. The cost for this depends on your reservation and the type of accommodation you have booked. If you bring a dog without indicating this at check-in, additional charges will apply.

  • Each outlet on our pitches provides 10 amps.

  • For late arrivals, we will make sure you receive all the necessary information for a comfortable stay. You will receive this information by e-mail. An envelope with your name is posted at the entrance, which contains a map of the campground and additional information. So you don’t have to worry and can arrive at your leisure!

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More info?
ieper@urban-gardens.be
+32 57 217282

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Urban Gardens Ieper
Bolwerkstraat 1
8900 Ieper
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